Maybank2u Privacy Policy — User Personal Data Protection
This Privacy Policy explains how maybank2u collects, uses, stores, and protects your personal information as a user of our platform, which operates for the Malaysian market.
Last Updated: January 2026
Information We Collect
When you register and use the maybank2u platform, we collect various types of information to ensure our services run smoothly and securely. The information we collect includes:
- Account information: Your full name, email address, phone number, date of birth and password registered when you opened your account;
- Device and browser information: IP address, device type, operating system, web browser version, screen resolution and language settings;
- Payment information: Information related to financial transactions in Ringgit Malaysia (RM/MYR), such as deposit and withdrawal records, payment methods used (FPX, TNG, Maybank), and transaction reference numbers — we do not directly store credit card numbers or full banking details;
- Usage data: Pages visited, games played, session duration, clicks, and in-platform interactions;
- Cookies and tracking technologies: Small files stored on your device for session recognition and to improve your user experience.
All data collection is carried out transparently and solely for purposes relevant to platform operations.
How is your information used?
Maybank2u uses the information collected solely for the following purposes:
- Processing account registration, identity verification and secure login management;
- Enabling MYR financial transactions to run smoothly and securely;
- Providing responsive customer support that is relevant to your account context;
- Sending important notifications related to your account, transactions or policy updates;
- Identifying and preventing fraudulent activity, unauthorised access or misuse of the platform;
- Improving platform performance and user experience through aggregated, anonymised usage pattern analysis;
- Complying with legal obligations and regulations in force in Malaysia.
We do not use your personal information for third-party marketing purposes without your prior consent.
Cookies, tracking, and your preferences
The maybank2u platform uses cookies and similar tracking technologies to enhance your experience and maintain session security. We use three types of cookies:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your logged-in status during an active session;
- Preference cookies: Stored for a longer duration to remember your preferences, such as language and region;
- Analytical cookies: Helps us understand how users interact with the platform as a whole, without identifying any individual.
You can manage or restrict cookies through your browser settings. However, blocking session cookies may affect your login functionality and account security.
Data storage, security and third-party sharing
How is your data stored and protected?
All maybank2u user personal data is stored on servers protected with industry-standard SSL encryption. Strict access controls are in place to ensure that only authorised personnel can access user data, and only for legitimate operational purposes.
Sensitive financial data such as payment details is handled in accordance with strict security standards and is not stored in plain text. We conduct regular security reviews to identify and patch any system vulnerabilities.
Is your data shared with third parties?
Maybank2u does not sell or transfer users' personal data to third parties for marketing purposes. However, in certain circumstances, we may need to share information with:
- Payment service providers that process MYR transactions on behalf of our platform, subject to strict confidentiality agreements;
- Malaysian legal or law enforcement authorities where required by law or court order;
- Technical service providers that assist with platform operations, with access limited strictly to the data required.
In all sharing arrangements, we ensure that recipients are bound by confidentiality obligations equivalent to our own standards.
Your rights as a user
As a maybank2u user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Submit your request to our support email;
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. You may also update your profile information directly through your account settings;
- Right to Erasure: You may request the deletion of your account and personal data. However, certain records may need to be retained for a specified period to comply with legal obligations or resolve outstanding disputes;
- Right to Object: You may object to the processing of your data for specific purposes, subject to applicable legal limitations.
To exercise any of these rights, please contact our support team at [email protected]. We will process your request within a reasonable timeframe.
Policy changes and how to contact us
Updates to this Privacy Policy
Maybank2u reserves the right to update this Privacy Policy from time to time in line with changes in law, technology or platform operations. Users will be notified of any material changes via in-platform notifications or email. The last updated date will always be displayed at the top of this page.
Continued use of the platform after changes are published constitutes your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.
Contact us about privacy
If you have any questions, concerns or complaints regarding how we handle your personal data, please contact us via:
- Email: [email protected]
- Section FAQ us for quick answers to general enquiries
Our team is available at all times and will respond within a reasonable timeframe to all privacy-related enquiries.
Still have questions about your data privacy?
Check out the FAQ section or register a maybank2u account for a safe and trusted online entertainment experience.